✨ Introduction
Welcome to the Frequently Asked Questions (FAQ) section of Ebotanique.
We’ve compiled the most common questions asked by our customers to help you navigate your shopping experience with ease.
Whether you’re looking to learn more about our products, delivery process, payment options, or partnership programs, this FAQ was created to give you clear, professional, and helpful answers.
If your question isn’t listed here, feel free to reach out to us via WhatsApp or email at info@ebotanique.com.
Thank you for choosing Ebotanique, your trusted partner for wellness, beauty, and natural health.
🌿 About Our Products
1. Where do your products come from?
Our products are mainly sourced from Canada, the United States, and India.
2. Do you offer local products?
We are working to include local natural products, like authentic honey, that fit within our wellness niche.
3. Are your cosmetic products skin-lightening?
No. We do not use hydroquinone. Our products hydrate and cleanse the skin gently, without causing damage.
4. Do your supplements have side effects?
No known side effects. Our supplements are 100% natural.
5. Can I buy supplements in small portions (e.g. collagen)?
No, for hygiene and safety reasons. Each box is properly measured for a full treatment.
6. What makes your beauty products special?
They’re sourced directly from the manufacturer and formulated to protect and enhance Black and mixed-race skin.
7. Do you have cosmetics for children?
Yes, we offer skincare products for babies and children, including oils, powders, and gentle cleansers.
8. What kind of products do you offer?
Natural health supplements, beauty care, kitchen appliances, children’s clothing, and more.
🛍 Orders & Sales
9. Can I request a product not listed on the site?
Yes, if it aligns with our niche. Contact us to see if we can source it for you.
10. Can I return a product?
No, unless we made an error. Please contact us within 24 hours with a photo of the issue.
11. Can I reserve a product before visiting the store?
Yes, for up to 24 hours.
12. Is delivery included in product prices?
No. Delivery fees are calculated separately based on your location.
13. Can I pay upon pickup at the agency?
No. Full payment is required before shipping.
🚚 Shipping
14. Do you ship across Cameroon?
Yes, we deliver in Douala and ship to all other cities nationwide.
15. Can I track my delivery?
Yes. You’ll receive either a confirmation message or a direct call from the delivery person.
🧾 Payments & Locations
16. What payment methods do you accept?
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Cash (in-store only)
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Orange Money: #15047756869*amount#
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MTN MoMo: 677172592 (Name: Marie Niamekong)
17. Where are your physical stores located?
📍 Sable Agency – Bonamoussadi
Rue Sable, 1st floor of Sport Center building, across from Express Union
🕘 Mon–Fri: 7:30 AM–6:00 PM | Sat: 7:30 AM–1:00 PM
📍 Congo Market Agency
Near the former Étoile cinema
🕘 Mon–Fri: 7:30 AM–5:30 PM | Sat: 7:30 AM–3:00 PM
📣 Reviews & Partnerships
18. Where can I see customer reviews?
On our website ebotanique.com, below each product listing.
19. What do customers say about your powders and infusions?
Feedback is very positive. We encourage written testimonials to help other buyers.
20. What guarantees do you offer for product effectiveness?
We rely on the quality of our ingredients and the satisfaction of our loyal clients.
21. Are your prices negotiable?
Our prices are fair and reflect production costs, product quality, and affordability.
🤝 Affiliate Program & Reselling
22. Do you have an affiliate program?
Yes! You can join here: https://ebotanique.goaffpro.com
23. Do you accept consignment or pay-later stocking?
No. However, we offer a preferential rate for resellers to purchase stock.
24. Can I become a distributor?
Yes, contact us via WhatsApp or email to learn more about our wholesale program.
🔌 Appliances
25. Why should I use a 110V outlet for Ebotanique appliances?
Our devices come from the USA/Canada. A voltage converter or regulator is necessary to prevent damage from power surges.
