✨ Introduction
Welcome to the Frequently Asked Questions (FAQ) section of Ebotanique.
We’ve compiled the most common questions from our customers to help guide you through your shopping experience.
Whether you're curious about our products, shipping policies, payment methods, or partnership opportunities, this FAQ is designed to offer clear, professional, and reassuring answers.
If you don't find the answer you're looking for, our team remains available via WhatsApp or by email at info@ebotanique.com.
Thank you for choosing Ebotanique — your partner in wellness, beauty, and natural health.
🌿 About Our Products
1. Where do your products come from?
Our products are primarily sourced from Canada, the United States, and India.
2. Do you offer locally made products?
We are working on integrating local natural products such as authentic honey.
3. Are your cosmetic products skin-lightening?
No. Our products do not contain hydroquinone. They hydrate and gently cleanse the skin without harsh effects.
4. Do your supplements have any side effects?
There are no known side effects. Our supplements are 100% natural.
5. Can I purchase supplements in small quantities (e.g., collagen)?
No. For hygiene reasons, we only sell full containers designed to complete an effective treatment.
6. What makes your beauty products special?
They are sourced directly from the manufacturer and are specially formulated to protect and enhance Black and mixed-race skin.
7. Do you offer cosmetic products for children?
Yes, we offer skincare products suitable for babies and children.
8. What kinds of products do you sell?
We offer health supplements, beauty products, kitchen appliances, and children’s clothing, among others.
🛍 Orders and Sales
9. Can I order a product that isn’t listed on your website?
Yes, if it falls within our niche, feel free to contact us.
10. Can I return a product?
No, except in cases where we made a mistake. A photo must be submitted within 24 hours.
11. Can I reserve a product before visiting the shop?
Yes, but the reservation is only valid for 24 hours.
12. Does the product price include shipping?
No. Shipping fees are calculated based on the delivery location.
13. Can I pay upon delivery?
No. Orders are only shipped after full payment is received.
14. Can you purchase a product for us in Canada that is not available in your store?
Yes, depending on the nature of the product. Please send us the product link from a Canadian website so we can review its availability and process your request efficiently.
🚚 Shipping
15. Do you deliver across Cameroon?
Yes. We deliver within Douala and ship to other cities across the country.
16. Can I track my delivery?
Yes. You will receive a message or be contacted directly by the delivery agent.
🧾 Payments and Addresses
17. What are your payment methods?
- Cash (in-store)
- Orange Money:
#15047756869*amount#
-
677172592 (Marie Niamekong)
18. Where are your physical store locations?
📍 Sable Agency – Bonamoussadi
Rue Sable, 1st floor of Sport Center building, across from Express Union
🕘 Mon–Fri: 7:30 AM–6:00 PM | Sat: 7:30 AM–1:00 PM
📍 Congo Market Agency
Near the old Étoile cinema
🕘 Mon–Fri: 7:30 AM–5:30 PM | Sat: 7:30 AM–3:00 PM
📣 Customer Feedback & Partnerships
19. Where can I read customer reviews?
On our website ebotanique.com, just below each product.
20. What do customers say about your herbal powders and infusions?
Feedback has been overwhelmingly positive. We encourage all customers to leave written reviews to help guide others.
21. What guarantees do you offer regarding product effectiveness?
We ensure the quality of our ingredients and are confident in customer satisfaction based on product performance.
22. Are your prices negotiable?
Our prices are fair and calculated based on product quality and affordability.
🤝 Affiliate Program & Resellers
23. Do you have an affiliate program?
Yes. Join us here: https://ebotanique.goaffpro.com
24. Do you accept consignment (sell-on-behalf)?
No, but we offer discounted rates to partners interested in bulk resale.
25. Can I become a distributor?
Yes, please contact our customer service to learn about our wholesale conditions.
🔌 Electrical Equipment
26. Why do I need to use the 110V output on your appliances?
Our appliances come from Canada and the USA, where voltage differs. A regulator or voltage converter is required to avoid electrical surges and protect the device.
